Customer Support Manager (Uniwell) in Genesis

Uniwell is an international service company that is a partner company of Genesis and provides Customer Care services to users from more than 100 countries in the field of Health & Fitness. We are looking for a Customer Support Manager to provide quality support to users of mobile applications and websites. The main channels of communication are chats and e-mails. We know all about how to correct weight and build muscle and conduct regular training for the team together with leading nutritionists and trainers. Your future responsibilities: communication and providing quality support in chats and emails; gathering and analyzing feedback communication from users; interaction with product, marketing and development teams. We expect from you: a high level of written and spoken English (Upper-Intermediate and above); the ability to communicate politely and meaningfully; indifference and a sincere desire to help users; responsibility for the result and the ability to make optimal decisions; interest in the topic of a healthy lifestyle and willingness to learn. Will be an advantage: work experience in customer support. What we offer: convenient shift schedule 5 through 3 (two shifts 8-16, two shifts 16-24, one night 24−8 and 3 days off); competitive compensation and bonuses; paid vacation and sick days; opportunities for growth within the team; working with interesting products that really help people. We are an energetic team of 40+ supporters that you will never get bored with. Send your CV, let's improve people's lives!