Customer Support Manager (Ringostat) in Netpeak Group

Ringostat is a Ukrainian platform for call tracking, telephony and end-to-end analytics. Ringostat's client portfolio includes more than 1,000 companies, including Peugeot, Mercedes-Benz, Jooble, and OLX. 160 top digital agencies are partners of Ringostat and use it in their work every day.

For the last 1.5 years, we have received the "High Performer" award every quarter on the authoritative G2 feedback service and are among the 15 the best services in the world in our category. We are the only official technology partner of Google Analytics among similar services in Eastern Europe.

Our mission: to improve clients' business to the highest possible level!< /p>

The team is looking for two Customer Support Managers who will work in different time zones (Ukraine and Kazakhstan). Our future specialists will help our customers in using the service :)

Your skills:

Hard skills:

1. Competent written and oral language.

2. PC skills at the level of an advanced user.

It will be a plus: English at the B2 level, an idea of ​​what SEO, PPC, web- analytics, IP telephony, CRM

Soft skills:

1. Perseverance.

2. Ability to study / self-study.

3. The desire to help people.

If you know more, great, it will be easier for you.

If not, we will teach you and "lead you by the hand".

Your tasks:

1. Handle customer inquiries via chat and sometimes over the phone (95% of inquiries via chat).

2. To help our users in setting up projects.

3. Work with the knowledge base (updating and writing instructions).

4. Work with the CRM system for communication with other departments of our team.

5. Capture for the development team customer requests and bugs encountered by customers.

We offer:

1. Payment - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment.

2. In our company, we offer two work schedules. For those who like to wake up early, you can start working from 06:00 to 06:30 in the morning and finish the working day from 15:00 to 15:30. The second schedule provides for the beginning of the working day from 9:00 to 10:00 and ending from 18:00 to 19:00.

3. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of a power outage.

4. Individual and group work with a corporate psychologist.

Paid vacation — 18 working days, 5 paid sick days per year, and 11 public holidays.

5. The possibility of using a corporate bot that combines the most powerful artificial intelligence available today.

6. Opportunity for training and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period.

7. Internal corporate discounts on various services, including discounts on English coursesLiyska.

8. Quick decision-making and testing of ideas — absence of unnecessary bureaucracy and micro-management. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.

9. Profile events and chats for sharing experience within a group of companies.

10. Corporate events and entertainment. Even in difficult times, we do our best to lift the spirits of our employees ;)