Customer support manager (on SaaS Project) in MakeBeCool

salary 600−800$Hi to everyone!we’re a Ukrainian/English speaking teamour clients from the US, UK, EU, Australia, and our professional language is Englishwe’re almost 40 people on the team who are proud of the work we do for our clientsWe are expanding the team of our product line — SaaS service, where we have achieved success and moved to the stage of growth. At the moment it is a family team of 10 people and a startup cultureMakeBeCool is an IT company specializing in Shopify and e-commerce SaaS platform. We develop online stores, Shopify applications, integrations; Theme designs; We build support departments; We design and develop our own apps on ShopifyWe have been working since 2010, we have a formed corporate culture and a well-developed team of experts, in which we are looking for strong players who share our values:focus on resultsteam and team playstraightforwardness and openness in relationshipspleasure from the process, driveproactivityleadershipWHY DO WE DO THIS?We are driven by participation in the process of creating a new service and products for our clients, it drives us when our work helps to improve the KPI of our clients, drives us when we have the opportunity to develop the local IT ecosystem and develop each team member as an expert and individualWe do not just do work, we create History together with our Partners, the History of projects, the History of the team, our HistoryHOW DO WE DO IT?This is a startup, thereforeWe experiment a lot and we have a lot of freedom in thisBut we also love structure and planning, so we plan our work and set goalsWe are about teamwork and engagement. You will not find indifference in our team, they will always help youWe do interesting things with interesting people and work with interesting partners. F*ck it is interesting to work with usWHAT INTERESTING ARE WE AS A COMPANY DOING FOR THE COMMUNITY? Our CEO is also the CEO of the Mariupol IT ClusterOur team organized volunteer activities to evacuate our hometown of Mariupol, search for and provide humanitarian supplies and help our defendersWe are working on helping other teams to resume activitiesWe coordinate our work with other IT clusters of Ukraine to counter Russian aggressionRussian warship, go f*ck yourself!WHAT CAN YOU HELP TO DO IN OUR TEAM? Improve user experience interacting with the support teamReceive new 5 star reviews from customersWorking with customer’s requestsResponsibilities Understanding of the principles of WOW communication and customer supportUpdating user documentation and recording screencastsProactivity in communication and resolution of requestsWorking with non-standard queriesAbility to work night shifts as scheduledA great team player, be proactiveWe want to work with positive-minded peopleStrong worth ethic and keen to detailIdeal ProfileWe are in need of a full-time customer support manager who has:1−3+ years of experience in customer support or another managers position2+ years of experience working with communication and building relationshipSuperb troubleshooting skillsIt will be a plus the experience working within the Shopify platformCONDITIONS: Is there a trial period and how long does it last? Yes, 1month.Salary, overtime, how often, what is the approach to payment? We have a fixed-price salary on this position at this moment. But if you have idea, feel to free told about itWhat is the work schedule? 5 days a week, 8 hours.Is it possible to work remotely? It is possible.A number of vacation days and sick leave? 21 days a year of vacation and up to 5 days of paid sick leave.Is there a prospect of business trips, and where? Several times a year, the company gathers the entire team together to celebrate significant dates. Also, we participate in different known events.When, how, and in what currency is the salary paid/calculated? To a Payoneer account, once a month, in dollars. The company does not compensate Ukrainian taxes, so they need to be covered on your own.PROCESS Is there a test task? No.Who is reviewing the resume? Team LeadHow many stages of the interview with whom? A short introductory call, and Technical interview with the Team Lead (approximately one hour), interview with the CEO (half of hour)Ready to become a part of our star team? Send your CV and cover letter