Customer Support Manager (Germany) in HotelFriend

Hotelfriend is a software platform designed to facilitate hotel management and guest service. We offer a variety of features such as Property Management System (PMS), Online Reservation Management, Hotel Guest Communication Tools, Revenue Management, etc. Being in the market since 2016, we have 500+ customers and are among the TOP advanced SaaS solutions for hotels.Hotelfriend aims to optimize hotel operations, improve guest experience and ultimately improve hotel owners' profitability. We also easily integrate with other hotel software systems or third-party platforms to provide a comprehensive hotel management solution. We are actively developing and looking for a team: a German-speaking Customer Support Manager who will share our values ​​and be ready to grow and develop together with the company. Duties: 🔹 Communicating with the company's customers in German by phone, as well as online (email, help center),; 🔹Consulting customers about the company's products, their properties, prices and access; 🔹Processing requests in a timely manner and being attentive to each customer; 🔹Interaction with the product team. Setting up the system, integrations, and managing the process of setting up the system for the client. Teaching customers to understand our products to successfully use it. Requirements: 🔸German language - confident written and spoken (minimum B2); 🔸 Ability to analyze and systematize information; in communication; 🔸 Independence, responsibility and creativity in solving tasks. Working conditions: 🔸 Remote work.; 🔸 Paid sick leave and vacation, self-care days; 🔸 Professional and united team with a common goal.