Customer Support Manager (German, English) in VEN Commerce Ltd.

We are looking for a Customer Support Associate to join our dynamic team to provide high quality support to our customers. Your work will be aimed at solving questions and problems that may arise from our customers and ensuring a high level of user satisfaction. Responsibilities: Interaction with customers via email, chat, phone or other available means of communication. Responding to customer inquiries about products to resolve problem situations with customers; help solve customer issues; provide assistance with the technical and financial part of products in telephone mode; transfer requests to adjacent departments to solve technical and financial difficulties of users, receive feedback for the purpose of further informing users; informing about identified problems or errors on supported sites.Work schedule:Floating work schedule, flexible.5 working days per week.Floating weekends - 2 days per week.Shifts from 10:00 to 19:00 and from 15:00 to 24:00.Requirements: Mandatory knowledge of German and English language C1 (written and spoken); Experience of working in a similar position for at least 1 year will be a plus; High communication skills and the ability to communicate effectively with customers; The ability to quickly learn new information and solve problems; Stress resistance and the ability to work in in high workload conditions; Knowledge of the company's products and services (on-site training will be provided). Skills: Attention and meticulousness in work; Communicability, perseverance, high level of self-organization; Willingness to help customers; PC skills at the level of an advanced user; Ability to work with large amounts of information; Willingness to learn; Knowledge of Zendesk, Magento - will be a plus. We offer: Competitive salary; Quality training and introduction to the team; Opportunity for career growth and professional development; Corporate equipment for work; Pleasant atmosphere in the team; Opportunity for training; Paid vacation and sick leave (30 working days);Remote work;Medical insurance;Corporate events.If you are looking to work in a modern environment where your knowledge and communication skills are valued, then join our team.Send your CV with a mandatory indication of the expected salary level and the level of experience in English. We draw your attention to the fact that feedback on the results of the review of the resume is provided only in case of a positive decision on the further consideration of your candidacy. Customer Support Specialist (German, English) We are looking for a Customer Support Specialist to join our dynamic team and provide high-quality support to our clients. Your role will involve addressing questions and issues that our customers may encounter, ensuring a high level of customer satisfaction. Responsibilities: Interacting with customers via email, chat, phone, or other available communication channels. Responding to customer inquiries regarding our products. Resolving customer issues and providing assistance in resolving their queries. Offering technical and financial support for our products over the phone. Escalating queries to relevant departments for technical or financial difficulties, and obtaining feedback for further communication with customers.Reporting identified problems or errors on supported websites.Work Schedule:Floating, rotational work schedule.5 working days per week.2 floating days off per week.Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.Requirements:Proficiency in German and English at level C1 (both written and spoken).A minimum 1 year of experience in a similar position will be a plus.Excellent communication skills and the ability to interact effectively with customers.Quick learning and problem-solving abilities.Resilience and the ability to work in a high-pressure environment.Knowledge of the company's products and services (training will be provided).Skills:Attention to detail and meticulousness in work.Communication, patience, high level of self-organization.Willingness to assist customers.Advanced PC skills.Ability to handle large volumes of information.Willingness to learn.Knowledge of Zendesk and Magento is a plus.We offer:Competitive salary.Quality training and onboarding into the team.Opportunities for career growth and professional development.Pleasant working atmosphere within the team.Сompany equipment is provided for work.Opportunities to attend courses and training sessions.Vacation and sick leave (30 working days).Remote work option.Medical insurance.Corporate events.If you aspire to work in a modern environment where your knowledge and communication skills are valued, join our team. Please send your resume indicating your expected salary level and English language proficiency. Kindly note that feedback regarding resume review results will be provided only if your candidacy is positively considered for further evaluation.