Customer Support Manager (French, Day, Evening Shift) in Cybercare

We are Cyber ​​Care. We make Techworld easy for our customers. Effective cyber products are not created by chance. Their success is made possible by hard-working people like you. So why not join the talented CyberCare Customer Success team on a mission to make the world of technology easier? We are looking for a person who likes to communicate and speaks English fluently. Openness and the ability to quickly adapt to changes are highly valued here. This is a great opportunity to learn about the technology industry while working with the world's TOP VPN products! So if you're ready to take on the world, apply! Spoiler: Expect exponential career growth at CyberCarer!Essential Responsibilities: Communicate and provide service for company products on Mac, Windows, iOS, and Android platforms to customers via chat and email. No phone calls here!Providing the best customer service;Handling and resolving customer inquiries and providing the most relevant information related to our software;Troubleshooting software issues;Providing prompt feedback on software issues ;Work alongside technical specialists to understand IT business logic;Build and develop customer relationships that will turn customers into ambassadors for our products;Assist with payment inquiries.What we expect:English and French level - B2-C1 with good conversational skills;Windows/MacOS support experience;Experience in software troubleshooting, technical support and multitasking skills;Ability to work day/evening/weekend shifts;Willingness to learn and adapt quickly;High level of customer orientation;Resilience and decision-making ability;Willingness to help and support - we want our team to practice what we preach - to be close to our customers and to each other; Purposeful and motivated thinking; Proactivity; Work schedule: Third of the month- 6:30−15:30 Third of the month 9:00-17 :30 A third of the month 13:30−22:00 What we offer: First-class technologies and tools for working on world-famous products; Great working conditions — flexible work schedule (day, evening, night, weekend shifts) and the opportunity to work from home from time to time; Competitive wages and bonuses; Medical insurance; Opportunities for professional growth at CyberCare. Most of our team works on product development, AI, marketing, PR, sales, whatever! Great team. Seriously, the best! We organize regular internal events, meetings for knowledge sharing and team building. If you are a highly motivated professional who takes on new challenges and has a strong desire to work in Cyber ​​Care, please send your CV (in English only) with a detailed description of your career, experience, skills and projects.