Customer support manager at an airline (with knowledge of the English language) in Simply Contact

Simply Contact is an international company in the field of customer support that works with clients all over the world and is one of the leaders in its field. We help companies to remain competitive, improve the quality of service and the efficiency of working with clients thanks to high-quality omnichannel outsourcing of customer support. Our clients include WizzAir, Bolt, DittoMusic, Howly and others. The company has been on the market for 10 years, more than 550 employees in 5 locations in Ukraine and Poland. Our international awards and recognition: Gold Winner— Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs)— 2022 Silver Stevie Award for Contact Center of the Year— 2023 We are actively developing and expanding a team of customer support representative of one of the top European airlines. We offer: Stable salary. Rate + monthly bonus. Convenient work schedule: 5/2 with a floating weekend, working day between 09:00 and 23:00, in shifts 09:00—18:00/14:00- 23:00 Possibility of working from home. The opportunity to grow and develop in a dynamic company. The opportunity to work in a water office in Ukraine or abroad. Task: Helping passengers book airline tickets (changes to bookings, cancellations). Incoming call line. Advising customers on airline services. Regulating issues related to flight cancellations and delays. Necessary knowledge and skills: Upper-intermediate English level. Willingness to learn new things, interest in the field of aviation and travel. Empathy, sociability, responsibility, focus on growth and results. Interesting? Join in! Send us your resume and we will contact you! We are on Telegram https://t.me/simply_contact We are on Instagram https://www.instagram.com/accounts/login/We are on Facebook https://www.facebook.com/ simplycontact/Our website https://simply-contact.com/ru/about/067 704 93 79 — Oleg067 743 54 08 — Alina