Customer support manager for SaaS Project in MakeBeCool

salary 600-800$Hi to everyone!we’re a Ukrainian/English speaking team our clients from the US, UK, EU, Australia, and our professional language is Englishwe’re almost 40 people on the team who are proud of the work we do for our clientsWe are expanding the team of our product line — SaaS service, where we have achieved success and moved to the stage of growth. At the moment it is a family team of 10 people and a startup cultureMakeBeCool is an IT company specializing in Shopify and e-commerce SaaS platform. We develop online stores, Shopify applications, integrations; Theme designs; We build support departments;We design and develop our own apps on ShopifyWe have been working since 2010, we have a formed corporate culture and a well-developed team of experts, in which we are looking for strong players who share our values:focus on results team and team play straightforwardness and openness in relationships pleasure from the process, drive proactivity leadership WHY DO WE DO THIS?We are driven by participation in the process of creating a new service and products for our clients, it drives us when our work helps to improve the KPI of our clients, drives us when we have the opportunity to develop the local IT ecosystem and develop each team member as an expert and individual We do not just do work, we create History together with our Partners, the History of projects, the History of the team, our HistoryHOW DO WE DO IT?This is a startup, thereforeWe experiment a lot and we have a lot of freedom in this But we also love structure and planning, so we plan our work and set goals We are about teamwork and engagement. You will not find indifference in our team, they will always help youWe do interesting things with interesting people and work with interesting partners. F*ck it is interesting to work with usWHAT INTERESTING ARE WE AS A COMPANY DOING FOR THE COMMUNITY? Our CEO is also the CEO of the Mariupol IT Cluster Our team organized volunteer activities to evacuate our hometown of Mariupol, search for and provide humanitarian supplies and help our defendersWe are working on helping other teams to resume activities We coordinate our work with other IT clusters of Ukraine to counter Russian aggressionRussian warship, go f*ck yourself! WHAT CAN YOU HELP TO DO IN OUR TEAM? Improve user experience interacting with the support team Receive new 5 star reviews from customers Working with customer’s requests Responsibilities Understanding of the principles of WOW communication and customer support Updating user documentation and recording screencasts Proactivity in communication and resolution of requests Working with non-standard queries Ability to work night shifts as scheduled A great team player, be proactive We want to work with positive-minded people Strong worth ethic and keen to detail Ideal ProfileWe are in need of a full-time customer support manager who has: 1-3+ years of experience in customer support or another managers position 2+ years of experience working with communication and building relationship Superb troubleshooting skills It will be a plus the experience working within the Shopify platform CONDITIONS: Is there a trial period and how long does it last? Yes, 1 month. Salary, overtime, how often, what is the approach to payment? We have a fixed-price salary on this position at this moment. But if you have idea, feel to free told about itWhat is the work schedule? 5 days a week, 8 hours. Is it possible to work remotely? It is possible. A number of vacation days and sick leave? 21 days a year of vacation and up to 5 days of paid sick leave.Is there a prospect of business trips, and where? Several times a year, the company gathers the entire team together to celebrate significant dates. Also, we participate in different known events.When, how, and in what currency is the salary paid/calculated? To a Payoneer account, once a month, in dollars. The company does not compensate Ukrainian taxes, so they need to be covered on your own.PROCESS Is there a test task? No. Who is reviewing the resume? Team Lead How many stages of the interview with whom? A short introductory call, and Technical interview with the Team Lead (approximately one hour), interview with the CEO (half of hour)Ready to become a part of our star team? Send your CV and cover letter