Customer support manager (English, Ukrainian, Airline) in CCIG Ukraine

CCIG is a unique organization in the contact center industry, created by professionals who specialize in multi-channel communication with the end customer. We focus on flexible processes, modern technologies and creative people. We are one of the largest groups of contact centers in Poland and Ukraine. Why should you choose us: 👥 Team: Join our team with the best and most loyal managers. 🏢 Office: We are located in Kyiv, 20B Stepana Bandera Ave. We offer the opportunity to work both in the office and remotely after the internship (from 4 weeks) 📸Events: We always have interesting events that help to strengthen the team spirit and have a great time together :) See for yourself 📸📚 Advanced training at the expense of the company🌟 We are looking for a person who: MUST speak English - minimum level B2. Customer-oriented, open and sociable. Communicative, responsible, focused on results. Ready to work at least 140 hours a month. The project works 24/7.✈️In this position you will be responsible for: Consulting (only incoming line calls + correspondence) First contact with customers and support customers in finding information about flight schedules, route, flight date and booking system. Supporting customers in the process filing complaints.Supporting customers at every stage of their journey.Providing appropriate assistance to people with special needs.💰What we offer:Competitive pay: rate + bonuses.Full training and support from experienced trainers and managers.Career development at CCIG Group .Modern comfortable office (near Pochayna metro station) with plenty of snacks and coffee; Cool team of creative and interesting people. If you are ready to join our team and have a desire to provide quality customer support, send your resume and we will contact you for an appointment interviews. 🚀Join us and become part of our successful team!🚀