Customer support manager (English) in NobleByte

About company:Our company is engaged in the development of its SaaS services for e-commerce. We are looking for a customer service manager who can communicate and help customers by phone, in English with 1+ year of experience.What do we expect from a candidate? You are a goal-oriented, sociable and attentive person. The ability to work in a team and a sense of humor are also especially important.Requirements:Perfect written and spoken English (from B2); Ability to communicate on the phone and email and convince people; Ability to answer customers shortly, clearly, and POLITELY using our Tone of voice Self-control in any incomprehensible situation;Ability to work without outside supervision is a MUST; Fast learning;Self-motivated and positive attitude;Interaction with the technical team: the ability to understand and explain the essence of any issue, briefly and clearlyWill be a plus:Experience in a support/call center environment; Proficiency in basic techniques of working with clients and their objections; Experience in sales or cold calling; Experience in SaaS services. Duties include: Conduct demo presentations for new clients; Know the service competitors, how the service differs from them, and be able to explain the benefits of the service; Be able to determine the issues with user accounts, create the tickets for the technical team, if a user’s problem couldn’t be solved on the spot; Contact users (by email and phone call) regarding their account/trial expiration; Answer questions about the service’s purpose and how it works; Completion of documentation to improve the customer success department’s process;Maintain and update the Freshworks CRM system. We consider both full-time and part-time employment. Be ready to complete our test task.