Customer Support Manager (Email) in EPC Network

Customer Support Manager (Email) Варшава (Польща) Weare aninternationalIT company with a10-year background with head offices inMiami, Warsaw, and Kyiv. Wehave huge expertise inthe Digital Marketing field. Our clients include several large firms here inthe USA, including working with promotions related topeople like Bill O’Reilly (huge Fox News personality), Newt Greenwich (former speaker ofthe House), and many other top USA companies. Webelieve inpeople, passion, and desire tomake adifference and dig deeper until the gold isfound. Internal motivation and anamazing team are the main sources ofsuccess, therefore, weaspire toconnect with like-minded experts tocreate and develop awesome things together! Weare looking for a Customer Support Specialist , who will email our customers, assisting them with any technical issues and complaints. Responsibilities: —Handle customer requests inatimely manner, and provide appropriate solutions and alternatives; —Cultivate long-term relationships; —Working with Google Sheets \ Excel sheets and the company’s CRMsystems; —Capability towork independently and aspart ofateam; —Handle written communication professionally; —Coordinate with the Marketing team toinvestigate and resolve clients’ issues; *Working hours 12:00-19:00 (Warsaw time) Requirements: —Atleast 6months experience inCustomer Support; —Excellent English verbal and written communication skills (minimum accepted level isUpper-Intermediate); —Ability toactively drive problems toresolution; —Resistance tostressful situations with customers; *Experience with the USA market will beahuge plus. WHAT ITMEANS TOBEPART OFOUR TEAM: 1. Your professional and personal development: 🙋 Multinational and intercultural experience; 💪A world-class team towork with; 🎓 Growth opportunities; 💻 Cutting-edge frameworks and technologies; 2. Well-being: 💰 Competitive salary; 🎳 Common team activities 🧘 Well-being work-life balance; 3. Working environment: 🏢 Cozy office inWarsaw; 🥪 Coffee, tea, Red Bull, sweets, fruits, and more snacks; 💻 Modern technical equipment; Diamond, please, call out, weare waiting for you!