Customer support manager (Deutsch) in Hajus AG

Position: Customer Support Manager Hajus AG is looking for a qualified Customer Support Manager to join our team. The main goal of this position will be to provide high-quality service to our customers and meet their needs. Duties: Answering customer inquiries, providing advice and clarifications on products and services (mainly in the form of correspondence) Interaction with customers by phone, e-mail and online chat Management and resolution of customer requests and problems Cooperation with other departments of the company to solve technical problems and shortcomings Monitoring and analysis of customer feedback for continuous improvement of service Requirements: Preferably from 1 year of work experience as a customer service manager or contact center High culture of communication and the ability to solve various situations with customers Ability to focus on customer needs Excellent communication skills and the ability to work in a team Confident command of Ukrainian and German languages, both written and spoken (will be an advantage) Work in our company is: Work in a modern company that is developing stably outside of Ukraine. A salary that corresponds to your level of competence and expectations. A team that always moves in the same direction and is ready to help in case of difficulties. The possibility to work remotely without being tied to a certain place in such an unstable time. Openness to the ideas and opinions of all employees. A modern system of motivation according to your wishes. We work according to the schedule — Mon-Fri from 09:00 to 18:00. A little about us: EVP Send your resume. Our recruiter will review all resumes and contact you within 2-3 business days if your experience meets the requirements.