Customer Support Manager (day shift) English, French, German in SimplyBook.me

Customer Support Manager (day shift) English, French, German Львів, віддалено SimplyBook.me isone ofthe top-performing and most popular booking systems inthe world today. Weare looking for aCustomer Support Manager inLviv ornearby regions orinLimassol, Cyprus for remote/office work. Requirements: — experience incustomer support isamust (account management, logistics, and other options that require direct communication with clients will beokay aswell)—You live in Lviv, or any location within the western part ofUkraine oronCyprus, Limmassol. —Atleast Upper-intermediate written English, French orGerman —Excellent communication skills —Understanding ofbasic ethics ofcommunication with clients Work shift: —weekdays— 8hours chats and emails Will beaplus: —Technical mindset, knowledge ofbasic HTMLor/and CSS —Any other languages, especially any european —Fully paid training period and professional development —Regular salary review and bonuses for outstanding performance —Permanent shifts (5days aweek)—Paid vacation (24days) and sick leave —Possibility togrow orre-qualify within the company —Fully equipped (Internet and generator) office inthe city center ofLviv, ifyou want towork from office —Minimal hierarchy —Team building activities (pizza lunches, bowling, international trips)—Lots ofjokes and support Responsibilities: —Respond tocustomer queries inatimely and accurate manner via email orchat (without support calls)—Identify the needs ofthe customer and assist them ifrequested, beable toprovide analysis reports and report product malfunctions —Share feature requests and effective workarounds with team members —Inform customers about new features and functionalities ofthe product —Ifdeemed necessary, follow upwith customers inorder toensure their needs are met and technical issues are resolved