Customer Support Manager (Day, Evening Shifts) in Cybercare

We are Cyber ​​Care. We make Techworld easy for our customers. Effective cyber products are not created by chance. Their success is made possible by hard-working people like you. So why not join the talented CyberCare Customer Success team on a mission to make the world of technology easier? We are looking for a person who likes to communicate and speaks English fluently. Openness and the ability to quickly adapt to changes are highly valued here. This is a great opportunity to learn about the technology industry while working with the world's TOP IT products! So if you're ready to take on the world, apply! Spoiler: Exponential career growth is expected at CyberCarer!Essential Responsibilities:Provide high quality customer service via chat and email for VPN products across multiple operating systems. No phone calls here!Providing the best customer service;Handling and resolving customer inquiries and providing the most relevant information related to our software;Troubleshooting software issues;Providing prompt feedback on software issues ;Work alongside technical specialists to understand IT business logic;Build and develop customer relationships that will turn customers into ambassadors for our products;Assist with payment inquiries What we expect:English level - above average (B2 and above) with good communication skills;Windows/MacOS maintenance experience;Experience in troubleshooting applications, technical support and multitasking skills;Ability to work day/evening/weekend shifts;Willingness to learn and adapt quickly;High level of customer orientation;Resilience and decision-making ability;Willingness to help and support - we want our team to practice what we preach - to be close to our customers and to each other; Goal-oriented and motivated thinking; Proactivity; Ability to work from the office The position involves a hybrid work model (3 days from the office, 2 days from home); Work schedule: A third of the month - 6:30−15:30 A third of the month 9:00−17:30 A third of the month 13:30−22:00​ While the country is under martial law, it is possible to work Full remote, but we are looking for candidates exclusively from Lviv. What we offer: First-class technologies and tools for working on world-famous products; Excellent working conditions - flexible work schedule (day, evening shifts) and the opportunity to work from home from time to time; Competitive salary and bonuses; Medical insurance; Opportunities for professional growth at CyberCare. Most of our team works on product development, AI, marketing, PR, sales, whatever! Great team. Seriously, the best! We organize regular internal events, meetings for knowledge sharing and team building. If you are a highly motivated professional who takes on new challenges and has a strong desire to work in Cyber ​​Care, please send your CV (in English only) with a detailed description of your career, experience, skills and projects.