Customer Support Manager (Customer Support, German, English) in VEN Commerce Ltd.

We are looking for a Customer Support Manager to join our dynamic team to provide high quality support to our customers. Your work will be aimed at solving questions and problems that may arise from our customers and ensuring a high level of user satisfaction. Responsibilities: Interaction with customers via e-mail, chat, telephone or other available means of communication. Responding to customer inquiries about products, resolving problematic situations with customers; helping to resolve customer issues, providing assistance with the technical and financial part of products over the phone; forwarding requests to adjacent departments for solving technical and financial difficulties of users, receiving feedback for the purpose of further informing users; informing about identified problems or errors on supported sites. Work schedule: Floating work schedule, variable. 5 working days a week. Floating weekends — 2 days a week. Shifts from 10:00 to 19:00 and from 15:00 to 24:00. Requirements: Mandatory knowledge of German and English C1 (written and spoken); Experience in a similar position for at least 1 year will be a plus; High sociability and the ability to communicate effectively with customers; The ability to quickly learn new information and solve problems; Stress resistance and the ability to work under high workload; Knowledge of the company's products and services (on-site training will be provided). communication, persistence, high level of self-organization; desire to help customers; PC skills at the level of an advanced user; ability to work with large amounts of information; willingness to learn; Knowledge of Zendesk, Magento - will be a plus. We offer: Competitive salary; Quality training and introduction to the team ;Opportunity for career growth and professional development;Corporate equipment for work;Pleasant atmosphere in the team;Opportunity for training;Paid vacation and sick leave (30 working days);Remote work;Medical insurance;Corporate events.If you want to work in a modern environment, where your knowledge and communication skills are valued, then join our team. Send your resume with a mandatory indication of the expected salary level and the level of English language proficiency. Please note that feedback on the results of the review of the resume is provided only if positive resolution further consideration Customer Support Specialist (German, English) We are looking for a Customer Support Specialist to join our dynamic team and provide high-quality support to our clients. Your role will involve addressing questions and issues that our customers may encounter, ensuring a high level of customer satisfaction. Responsibilities: Interacting with customers via email, chat, phone, or other available communication channels. Responding to customer inquiries regarding our products. Resolving customer issues and providing assistance in resolving their queries. Offering technical and financial support for our products over the phone. Escalating queries to relevant departments for technical or financial difficulties, and obtaining feedback for further communication with customers. Reporting identified problems or errors on supported websites. Work Schedule: Floating, rotational work schedule. 5 working days per week. 2 floating days off per week. Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM. Requirements: Proficiency in German and English at level C1 (both written and spoken). A minimum of 1 year of experience in a similar position will be a plus. Excellent communication skills and the ability to interact effectively with customers. Quick learning and problem-solving abilities. Resilience and the ability to work in a high-pressure environment. Knowledge of the company's products and services (training will be provided ).Skills:Attention to detail and meticulousness in work.Communication, patience, high level of self-organization.Willingness to assist customers.Advanced PC skills.Ability to handle large volumes of information.Willingness to learn.Knowledge of Zendesk and Magento is a plus. We offer: Competitive salary. Quality training and onboarding into the team. Opportunities for career growth and professional development. Pleasant working atmosphere within the team. Company equipment is provided for work. Opportunities to attend courses and training sessions. Vacation and sick leave (30 working days). Remote work option. Medical insurance. Corporate events. If you aspire to work in a modern environment where your knowledge and communication skills are valued, join our team. Please send your resume indicating your expected salary level and English language proficiency. Kindly note that feedback regarding resume review results will be provided only if your candidacy is positively considered for further evaluation.