Customer Support Manager (billing/payments/ refunds) in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

Storyby is a tech startup focused on finding young star authors and building a content ecosystem — books, audio and video adaptations. We open the world to authors in whom we see the potential to create bestsellers. We develop products so that new best-selling stories can be read, listened to and interacted with through a variety of content. Our products are currently in active scaling with positive unit economics, namely AlphaNovel and DramaShorts. We have a team of 54 professionals who are building the future of the world of publishing and content of the XXI century.

AlphaNovel
Transactional subscription app available on iOS and Android platforms provide users with the best reading experience and listening to short stories. Seamlessly integrated game mechanics along with a reward system increase user engagement and satisfaction. AlphaNovel is a flagship product on which more than 12,000 writers have published their books and an active audience of over a million readers.

DramaShorts
An application for iOS and Android that immerses users in a world of bite-sized entertainment video screenings in Shorts format. Each adaptation is inspired by the best works of AlphaNovel. DramaShorts is currently in an active scaling phase with positive unit economics.

We are currently planning to launch a new line of work, DramaShorts, where users will be able to watch movies not only in the app, but also on the web version product To do this, we are building a payment infrastructure from scratch and invite you to join our Billing Support team.

What challenges await:
—Promptly and efficiently resolve user requests for refunds;
—Quick response to chargebacks threats and problem solving users;
—Contesting chargebacks with banks, collecting and submitting the necessary documentation and evidence base to the bank;
—Working with Google Sheets or Excel to analyze data and create reports.

What's important to us:
- Upper Intermediate level of English (both written and spoken);
—Minimum 1+ year experience in Customer Support or Billing Support;
—Willingness to work evening and night shifts (7:00 p.m. to 3:00 a.m.);
—Proficiency in Google Sheets or Excel;
- Experience with support systems such as Zendesk or Atlassian would be a plus;
- Strong problem-solving skills and focus to the details.

We will be glad to see in the team proactive people who are ready to proactively help their customers, and not just answer their questions.

In addition to businesses, we are developing our own charitable fund SKELAR foundation to support the Armed Forces. Within the initiative, we create and finance large projects that help bring our victory closer.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.

We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine

For this, we created all the possibilities inside our venture builder'a:
— 8 infrastructure teams that help startups close any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can to share practical experience;
— Internal clubs in professional areas: marketing, development, finance, recruiting;
—Trainings, courses, attending conferences;
—Medical insurance and corporate doctor.

Let's build the next big everything together!