Manager of work with clients (Customer Support) at the translation bureau in Trim Agency

Job title

Customer Support Manager at a translation agency
(English language - mandatory)

IMPORTANT (mandatory condition)

• Stable Internet and electricity supply

• Despite the situation in Ukraine, the candidate must be to communicate and perform work duties even during air alarms
  (except for immediate threat to life)

If you do not have a stable Internet or cannot work in stressful conditions - vacancy NOTsuitable.

Vacancy description

The Translation Bureau is looking for a responsible customer service manager for remote work.

The job involves constant written communication in English, support of translation orders and work according to clearly defined processes.

 The position is NOT suitable for candidates with a weak or basic level of English.

Main responsibilities

• Written communication with by clients in English (email, CRM)

• Accepting and following up orders for translations

• Monitoring the terms of order fulfillment

• Checking details: names, dates, types of documents, translation languages

• Working with letter templates (with necessary editing)

• Working in Outlook (English interface)

• Working in CRM / online systems (English interface)

• Compliance with internal instructions and work processes

Mandatory requirements

• Confident written English (B2)
  The candidate must independently understand the instructions and correspondence

• Experience of business correspondence in English

• Experience with email (Outlook or similar)

• Attention to details and responsibility

• Ability to work to deadlines without constant supervision

• Willingness to work according to clearly defined rules

• Basic understanding of the field translations:
  what is the translation of documents, certified / notarized translation, types of certification (or willingness to learn it quickly)

Will be an advantage

• Experience in customer service or administrative field

• Experience with CRM systems

• Basic level of German languages

• Basic knowledge of marketing

• Experience in translation or document management

Working conditions

• Remote work

• Schedule: Monday - Friday, 9:00–19:00

• Lunch break - 1 hour

• Day off: Saturday and Sunday

• Salary: 15,000 UAH / month

• Stable salary payment fees

Education

If some processes or nuances of work in the fieldsand translations will be unclear - training is conducted and instructions are provided.
The main thing is willingness to work, attentiveness and responsibility.

How to apply

Required:

• Resume in Ukrainian

• Resume in English in language

• Answers to questions

 Only reviews with two summaries and answers to questions will be considered.
Reviews without this will NOTbe considered.