Customer Support Manager in Gismart

About us:Gismart isavalue-driven mobile app developer with astrong presence inthe Health &Wellness, Utilities, and Music app markets. Wehave recently achieved asignificant milestone ofover 1billion downloads worldwide, taking astep toward our mission ofcultivating the well-being ofpeople worldwide. With headquarters inLondon, UK, Gismart isadynamic global company with areach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive tothe company. Gismart unites professionals from diverse backgrounds inentertainment, music, and tech, allowingus toplay toeach other’s strengths and succeed asateam.Our mission:Become astepping stone onour customers’ journeys ofself-improvement.Our values:Growth:The essence oflife iscuriosity, sowenever stop learning, discovering, and growing both asindividuals and asacompany.Impact:Beaforce for good and pay itforward.Trust:Trust isearned when actions meet words.Honesty:Have the courage toface the truth.Balance:The formula isunique for everyone but essential for afulfilling life.Ifyou are passionate about mobile app development and want tojoin acompany that’s reshaping the industry, Gismart isthe place for you. Weprovide exciting career opportunities, asupportive workplace culture, and the chance tocontribute toateam that ismaking atangible impact.Responsibilities:Support mobile apps onApp Store/Google Play: respond toreviews, monitor trends and issues, and gather feature requests.Resolve billing issues (refund requests, declined payments, etc.) and handle disputes inStripe and PayPal.Handle customer complaints and come upwith creative solutions inline with the Gismart’s support policy.Create and maintain alibrary ofsaved responses.Collaborate across teams toreport and resolve issues.Provide occasional phone support with American clients and resolve issues onthe spot.Requirements:Written English— Advanced (C1-C2). Ability tocreate complex step-by-step instructions and handle billing issues while keeping the replies clear, structured, and politeSpeed typingUnderstand how mobile apps work (app versions, updates, compatibility with different devices)Understand the nature ofsubscriptions: renewals, refunds, invoicing.Stress-resistantAbility towork independentlyGood attime management skillsBeateam playerNice to have:Genuine interest inthe wellness sphere (dance, self-care, face yoga, nutrition).Experience with PayPal/ Stripe orother payment platformsExperience with aticket orchat systems (Zendesk/ Intercom/ Freshdesk, etc.)Employee Benefits:Remote-First Culture: Our team isdiverse and extensive, just like our product portfolio. Weprovide aflexible working schedule and let you work anywhere inthe world, either remotely orinone ofour corporate hubs.Relocation Program: Gismart offers arelocation package toPoland aswell aslegalization and accounting support toall employees.Сoworking Compensation: Weprovide50% compensation for coworking spaces worldwide tomake sure that everyone has acomfortable and inspiring workspace.Flexible Public Holidays Policy: Gismart provides its employees with 6fixed public holidays per year and gives you the freedom tochoose 5additional holidays toyour liking.100% Sick Leave CompensationMental and Physical Health: Tohelp you stay happy and healthy, Gismart will cover your medical insurance, 75% ofyour sports activities, and70% ofyour therapy costs.Personal Equipment Policy: Ofcourse, we’ll provide you with all the equipment you need orcover the maintenance cost for your own tools.Personal Learning and Development: Welove tosee you learn and grow, soGismart will cover70% ofyour professional development courses. We’ll also pay for80% ofcorporate English courses.Time-Off Policy: Every employee gets 18working days ofpaid vacation and 3personal days per year, with anextra day added for each year atGismart.Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.