Customer Support Manager in Fenlix Groupe

We are Fenlix Groupe. We are a team dedicated to customer service from Europe and America. Effective analytical and advertising products are not created by chance. Their success is ensured by hardworking people like you. So why not join the talented team at Fenlix Groupe and make the world of technology easier? We are looking for a person who likes to communicate and is fluent in any European language. Openness and the ability to quickly adapt to changes are highly valued here. This is a great opportunity to learn about the industry of analytics and advertising, working with TOP global products! So if you are ready to work in our team, apply! Spoiler: Fast career growth is expected at Fenlix Groupe!Main Responsibilities:Communicate and provide appropriate service to our potential customers via calls, chat and email;Ensure the best customer service;Process and resolve customer inquiries and provide the most relevant information; Troubleshoot software issues; Provide prompt feedback; Build and develop customer relationships that will turn customers into ambassadors for our products; Assist with payment inquiries. What we expect: Foreign language level - above average (B2+ ) with good conversational skills;Experience of working with customersManagement of the CRM systemTechnical support and multitasking skills;Ability to work day or evening shifts;Willingness to learn and adapt quickly;High level of customer orientation;Resistance to stress and ability to make decisions;Willingness to help and support - we want to our team practiced what we preach - being there for our customers and each other; Focused and motivated thinking; Proactive; Ability to work from the office What we offer: First-class technology and tools to work on world-renowned products; Great working environment - schedule work 5/2 from 10:00 to 19:00 or from 20:00 to 05:00; Competitive salary and bonuses; Support at all stages of work; Opportunities for professional growth at Fenlix Groupe. Most of our team works on analytics products, sales, whatever! Great team. Seriously, the best! We organize regular internal events, meetings for knowledge sharing and team building. If you are a highly motivated professional who takes on new challenges and has a strong desire to work at Fenlix Groupe, please send your CV detailing your career, experience, skills and projects .