Customer Support Manager in DRCT

DRCT.aero is a product company in the field of civil aviation. Our product helps airline managers sell tickets more efficiently. A food company's job is to solve problems. Support is part of the product team. You can change the product with your work. We are currently looking for a Customer Support Manager for the first line of support. We will work if you are: Stress-resistant. You can work in multitasking mode. Ready to deeply understand complex things, learn to develop steadily. Get to the root of problems. You know how to communicate with people, you have a high level of empathy. , ambitious, determined. You write well. You know how to form thoughts succinctly. You know the English language at the intermediate level, friend. With a computer on "you". We will not work well if you: Will not delve into the technical part of the product. Will promise, but will not do. responsibility. You want to work without avoiding the task and you are not satisfied with the result. What awaits you: Trial period — 2-3 months with specific tasks and KPI. Passed — welcome to the team! What you need to do after the trial period: Provide high-quality user support in the classroom. Identify problems and solve them in the communication process. Solve technical issues related to DRCT.Onboard new users.What we offer:Become a part of a charged product team. With your work, you can change the product. A decent salary level with a review every year. Registration of a FOP in a European company. The company pays taxes and helps run the FOP. Flexible holidays and sick leave. Possibility to work remotely from the office. Work schedule: the first month of the trial period Mon-Fri from 10:00 to 19:00 or from 11:00 to 20:00, starting from the second month of work — 2/1, from 8:00 to 16:00 and from 16:00 to 00:00 . Night shifts are possible in the future. Provision of the necessary equipment for work after the trial period. Corporate, team building, young and professional team. Cozy and bright office with a kitchen, recreation area, hookah, Sony PlayStation 3 minutes from the city of "Olympiyska". Availability 24/7. Send resume with desired salary level.