Customer Support Manager in M2E

Customer Support Manager

Дніпро, віддалено

Hello! We are M2E, and we provide exceptional solutions designed for businesses operating on the largest online marketplaces, including eBay, Amazon, and Walmart.

We are in search of a talented person to hold the position of Customer Service Manager. This position is vital in our efforts to understand and address customer needs, influencing the direction in which our product evolves.

To check out more about us and explore our product, please visit our website:
m2epro.com
m2ecloud.com

What we offer:
— employment at a dynamic product-focused IT company: A five-day flexible week with occasional weekend shift;
— a professional and welcoming team environment;
— employee benefits package;
— ongoing opportunities for personal and professional growth;
— a streamlined work culture with no bureaucracy;
— remote work options available

Responsibilities:
— building a strong relationship with new and existing customers by providing support throughout all stages of user’s experience with application;
— providing support (including technical) by different means of communication (via ticketing system, calls);
— analyzing customers setups and providing solutions per their business needs;
— cooperating with development, product and content team, and share the relevant user’s feedback

Requirements:
— English: Upper-Intermediate level or higher — spoken and written;
— strong analytical skills: Ability to assess and dissect high-level information into finer details;
— an inquisitive and problem-solving mindset;
— exceptional attention to detail and unwavering determination;
— swift logical reasoning;
— a genuine desire to assist and support others

It might be an advantage if you have:
— previous experience in technical support (or related fields like QA, technical writing);
— expertise in the eCommerce realm, particularly with platforms such as Magento, eBay, or Amazon;
— Intermediate or higher proficiency in spoken and written Italian and German.

If you’re eager to join a team dedicated to crafting an eCommerce products and play a significant role in the development of a High Load project, we invite you to send your CV and be a part of our journey.