Customer Support Manager in Estatik

Who we are looking for:

Our WordPress development company is looking to hire a Customer Support Specialist for a full-time job. You will provide technical support to Estatik’s customers.

You’d become a perfect fit if you have:

Excellent interpersonal and customer service skills. Ability to understand client needs and handle the negotiation process

Analytical mind and problem-solving aptitude

B2 — C1 level of English (writing and speaking skills)

Possess strong communicative and analytical skills

Able to quickly learn the software and applications

Would be a plus:

Thorough understanding of WordPress CMS (training will be provided)

Experienced in Jira

Flexibility in work hours to accommodate the US market

Understanding of FTP, cPanel, File Manager.

Prior experience in Customer Support service

Your responsibilities might include:

Correspondence with customers via email and company’s support area (tickets system)

Answering customers via online chats and social media channels

Prioritize daily tickets and manage critical escalations

Informing status or tickets resolution to clients

Collaboration with company developers (figuring out issues, fixing bugs, etc.)

Collaboration with company designer (working on marketing campaigns, newsletters, etc.)

Submitting, filing, and testing bug reports

We offer:

Remote work

Open communication with all team members

Friendly atmosphere and support

Paid vacation, holidays, and sick leaves

Join our team, and apply for our job offer by sending your resume and CV.

Let’s grow together!