Customer Support Manager in Sleeper

Sleeper is an international brand, born in Kyiv, Ukraine.We are a brand of ethically crafted, high-quality, multipurpose garments designed to help you feel beautiful — regardless if you are wearing Sleeper on the streets, or in the comfort of your own home.It’s important for us that you share our values of mutual respect, professional and self-development, quick response to changes as well as accountability and work-life balance.You will:Provide the best customer service in all interactions with customersDevelop and maintain positive customer relations and satisfactionManage all customer requests including emails, messages, calls (in English and Ukrainian) and comments in social mediaCollect customers feedback and insightsParticipate in the improvement shopping experienceParticipate in the development loyalty programWork with all other departments and production teamYou have:Proficient in written English (at least B2) and Ukrainian.Excellent verbal and written communication skillsMinimum of 2 years of customer service experience, preferably in an eCommerceKnowledge of CRM software (Zendesk, Gorgias etc), eCommerce platforms (WooCommerce, Shopify etc), PSPs will be a plusStrong critical thinking skillsExcellent attention to detail, self-managedPassion for the Retail industry and great serviceLove to the Sleeper’s spiritWhat from us:Hybrid WFH/WFO schedule8 hours working day20 working days of paid vacation and sick leave compensationCorporate discounts for Sleeper productsState-Of-The-Art office at Podil, Poshtova Square metro stationDog-friendly office