Customer support manager in Somplo

Somplo is an Israeli / Ukrainian tech-based company, in digital advertising solutions for big agencies and international leading brands.We have Offices in Israel and in Odessa Ukraine, with a staff of around 40 employees (Tech, design, sales, marketing, operation, support and more).We are a friendly Startup environment full of creative and high-quality team. Our company is quickly growing, and we are open to welcome new members who can bring new and innovative ideas.Each employee is an integral part of the overall success of our startup company. So, we are always aiming to achieve success and further development of the system called Somplo CMP (Creative Management Platform).We’re looking for an ambitious Customer support manager who will help our customers using Somplo Creative Management Platform. Our ideal candidate has good organizational and communicative skills, cares about clients, has a long-term vision, and believes that giving the best support to customers is the key to success.Requirements:B2 English1+ years of experience as a Customer Success Manager or a similar role Experience working with B2B international clientsTeam playerExcellent communication skillsHighly organized and able to multi-taskProactivityMain responsibilities:Establish and maintain customer relationshipsOnboard new clientsWork in Somplo platform to create campaignsUpsell accounts to achieve business objectives and targets — Provide high-level product supportPromote the value of the product through customer experienceCollaborate with other teams to reach customer’s goalsPrepare financial clients monthly reports on Somplo platform usageWe offer:Full-time employment and dynamic work with ambitious projectsComfortable office work format: we have a new modern work space with a panoramic view of the sea, uninterrupted Internet and an additional power source. The office is located in the very heart of Arcadia, so during your lunch break or after work you only need 2 minutes to be next to the sea and recharge. The office has several recreation areas where you can play PS5, read a book, stand on a balance board or pull up on a horizontal bar. The office kitchen has everything you need for a light and healthy breakfast or snack, as well as an endless supply of fragrant coffee and a collection of teas. The building has a safe shelter in case of an air raid*.Taking care of your health by providing:20 working days of vacation and 5 working days of sick leaveMedical insurance (after 3 months of cooperation)Competitive salary with review once a year or depending on your career growth, tax coverage, accounting supportAbility to work with international companiesGrowth in a friendly and ambitious team of professionalsOur recruiting process:↪ Screen of the candidate’s profile/CV↪ Intro call with our HR ↪ Interview with the team manager↪ Job offerПро компанію SomploSomplo, is providing an advanced self-service Creative & Media Management Platform (CMP) for digital advertising formats (Video, Rich & Display).Somplo is serving the leading market Publishers, Media Agencies, Creative Agencies and Brands domestic and export.Our Somplo CMP is designed for all platforms and for leading DSP’s, Google DV & Google AdWords and more, for direct and programmatic campaigns.Our primary focus is to Simplify the creation and optimization of Rich Media products, whilst enabling advertising agencies to seamlessly access a multitude of advertising platforms with compatible creatives.Сайт компанії:www.somplo.comСторінка компанії на DOU:https://jobs.dou.ua/companies/somplo/