Customer Support Manager in Ringostat

Ringostat is currently looking for a Customer Support Manager to help our customers use the service :) For the past 1.5 years, we have been awarded the "High Performer" award on the authoritative G2 review service every quarter and are among the 15 best services in the world in our category. We are the only official technology partner of Google Analytics among similar services in Eastern Europe. Our mission: to improve our clients' business to the highest possible level! Just look at what clients and partners say about us :) Your skills: Hard: Competent written and spoken language. PC skills at the level of an advanced user. It will be a plus: English at the B2 level, an idea of ​​what SEO, PPC, web-analytics, IP-telephony, CRM.Soft: Perseverance. Ability to study / self-study. Willingness to help people. If you know more - great, then it will be easier for you. If not - we will teach you and "lead you by the hand". you will be required to: Handle customer inquiries in chat and sometimes on the phone (95% of inquiries in chat). Assist our users in setting up projects. Work with the knowledge base (updating and writing instructions). Work with the CRM system to communicate with other departments of our teams. Fix for the development team the wishes of customers and the bugs encountered by customers. We offer: Payment - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00, and finish from 17:00 to 19:00. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 5 paid sick days per year, and 11 public holidays. The possibility of using a corporate bot that combines the most powerful artificial intelligence available today. The possibility of learning and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period. Internal corporate discounts on various services, including discounts on English courses. Quick decision-making and testing of ideas — absence of unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions. Profile events and chats for sharing experiences within a group of companies. Corporate events and entertainment. Even in difficult times, we do our best to raise the spirits of our employees ;)More importantly: In addition to the skills described above, we are looking for a person who has a strong orientation to results, is ready to be frank with colleagues and responsible for his work. If you feel that these qualities resonate with you, send us your resume and join our team! :)