Customer support manager in Payop

Job Summary We are looking for an experienced Customer Support Manager to join our team of Fintech experts. Our perfect candidate is eager to learn everything about worldwide payments and is able to describe complex processes in an understandable manner. Detailed onboarding flow, mentorship, and all the needed documentation will help you get to know today’s payment flow and our product. You will also be our customers' primary point of contact, answering their questions and assisting with incoming requests.ResponsibilitiesDevelop and maintain strong relationships with our customers and their end-usersAssist and guide clients in their onboarding and product-related questions Manage incoming tickets according to the defined SLA/OKR Effectively solve customers' inquiries, providing relevant information Ability to explain complex concepts in a clear and concise manner Distribute received requests to the departments in charge Escalate clients' inquiries and requests to relevant departments and monitor their execution The report discovered bugs or system issues for further investigation (if such were detected)Keep up-to-date internal knowledge for the Team Requirements & skillsUpper-Intermediate/Advanced English levelMinimum 1 year of customer support experience Ability to work both independently and in a team with minimal supervision We offerOpportunity to work on cutting-edge payment technologiesCollaborative and supportive work environmentOpportunities for professional development and growthPaid vacation days, sick leavesFlexible working opportunitiesAccounting services for candidates from UkraineCompensation of professional conference attendance according to the corporate policyWill be a plusKnowledge in ZendeskTasks management in JIRA&ConfluenceUnderstanding of the Fintech basic terms and internet acquiring processHiring Process→ CV screening→ HR interview→ HM interview→ Job OfferDoes this position fit you? Join us and send your CV!We will review your application within one business week.