Customer Support Manager in DRCT

DRCT.aero is a product company in the field of civil aviation. Our product helps airline managers sell tickets more efficiently. A food company's job is to solve problems. Support is part of the product team. With your work, you will be able to change the product. We are looking for a person for the first line of support who loves people, knows how to think several steps ahead and is always ready to learn. Our team is hell for those who like to work from 10 to 18. With or without experience, we will have a lot to learn :) We will work if you: - Stress resistant. You can work in multitasking mode.- Ready to deeply understand complex things, learn and constantly develop.- Get to the bottom of problems.- You know and like to communicate with people, you have a high level of empathy.- Ready to listen and hear, can argue your point of view .- You know how to work in a team and make decisions independently.- Proactive, ambitious, decisive.- You write well. You know how to form thoughts succinctly.- You know the English language at the intermediate level and above.- With a computer on "you". - You are looking for a warm place to earn money, like in a bank call center, and a minimum of responsibility. - You want to work without delving into the task and do not worry about the result. What awaits you: - A trial period of 2-3 months with specific tasks and KPI. - Passed — welcome to the team!What you need to do after the trial period:- Provide quality user support in the chat.- Identify problems and solve them in the communication process.- Solve technical problems related to DRCT.- Onboard new users. What we offer :- Become a part of a charged product team. With your work, you will be able to change the product. - A decent salary level with a review every six months. - Registration for a FOP in a European company. The company pays taxes and helps run the FOP. - Flexible vacations and sick days. Ability to work remotely and in the office.- Work schedule: the first month of the trial period Mon-Fri from 10:00 to 19:00 or from 11:00 to 20:00, starting from the second month of work - 2/1, from 8:00 to 16:00 and from 16:00 to 00:00. Night shifts are possible in the future.- Provision of the necessary equipment for work after the trial period.- Corporate, team building, young and professional team.- Cozy and bright office with kitchen, relaxation area, hookah, Sony PlayStation 3 minutes from Olimpiyska . Availability 24/7.