Customer Support Manager in Estatik

Who we are looking for:Our WordPress development company is looking to hire a Customer Support Specialist for a full-time job. You will provide technical support to Estatik’s customers.You’d become a perfect fit if you have: Excellent interpersonal and customer service skills. Ability to understand client needs and handle the negotiation processAnalytical mind and problem-solving aptitudeB2 — C1 level of English (writing and speaking skills)Possess strong communicative and analytical skillsAble to quickly learn the software and applicationsWould be a plus: Thorough understanding of WordPress CMS (training will be provided)Experienced in JiraFlexibility in work hours to accommodate the US marketUnderstanding of FTP, cPanel, File Manager.Prior experience in Customer Support serviceYour responsibilities might include: Correspondence with customers via email and company’s support area (tickets system)Answering customers via online chats and social media channelsPrioritize daily tickets and manage critical escalationsInforming status or tickets resolution to clientsCollaboration with company developers (figuring out issues, fixing bugs, etc.)Collaboration with company designer (working on marketing campaigns, newsletters, etc.)Submitting, filing, and testing bug reportsWe offer: Remote workOpen communication with all team membersFriendly atmosphere and supportPaid vacation, holidays, and sick leavesJoin our team, and apply for our job offer by sending your resume and CV.Let’s grow together!