Customer support manager in Netgame

What are you going to do?Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;Investigate user cases using CRM and action logs; Cooperate with colleagues from other departments and escalate complex issues.You are a perfect match if you:Have excellent communication skills;Have an advanced level of spoken and written English;Have a personal computer, and stable Internet;Know what makes an exceptional customer experience! It will be a great advantage if you:Have experience working with native speakers or participated in international programs like Work & Travel;Have experience in Customer Success, Support or Sales.What we offer:Flexible working schedule; Competitive compensation always paid on time;Professional development, internal and external trainings;Work in a strong team with commercially successful products;Social package (insurance, paid vacation);We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!