Customer support manager in Knaypa Pro

Kneipa Company Pro Service is an IT company, a supplier of Syrve software, whose main specialization is the automation of the restaurant business. Today, we are looking for a person who is the person of the company - the manager of the Support department. WORKING SCHEDULE: from Mon to Fri from 9−00 to 18−00 . Saturday and Sunday off. SALARY: Salary 17,000 + bonuses Trial period 2 months DUTIES: Keeping records of clients in the SRM system Building and establishing relationships with clients; Processing of customer claims and wishes, analysis of requests and their delegation to the appropriate department, tracking of payments, approval of contracts; negotiations with existing clients, clarification of current needs; receiving orders and transferring them to the department of technical specialists; REQUIREMENTS: Successful experience in customer support from the 1st year. Orientation to the result. Skills in identifying the customer's needs, working with objections. With us: schedule 5\2, salary salary + bonuses! official employment working day from 9−00 to 18:00; We are located near Darnytska Square. https://knaipa-service.pro/