Customer Support Manager in DRCT Ltd

DRCT.aero is a product company in the field of civil aviation. Our product helps airline managers sell tickets more efficiently. A food company's job is to solve problems. Support is part of the product team. You will be able to change the product with your work. We are currently looking for a Customer Support Manager for the first line of support✈️We will work if you are: Stress-resistant. You can work in multitasking mode. You are ready to deeply understand complex things, learn and constantly develop. Get to the bottom of problems. You know and like to communicate with people, you have a high level of empathy. You are ready to listen and hear, you can argue your point of view. You know how to work in a team, and to make decisions independently. Proactive, ambitious, decisive. You write well. You know how to form thoughts succinctly. You know English at the intermediate level and above. With a computer on "you". We will definitely not work together if you: Will not delve into the technical part of the product. earnings like in a bank call center and a minimum of responsibility. You want to work without delving into the task and do not worry about the result. What awaits you: A trial period of 2-3 months with specific tasks and KPI. Passed - welcome to the team! What is required to do after the trial period:Do quality chat support for users.Identify issues and resolve them through communication.Resolve technical issues related to DRCT.Onboard new users.What we offer:Become a part of a charged product team. With your work, you will be able to change the product. A decent salary level with a review every year. Registration for a FOP in a European company. The company pays taxes and helps run the FOP. Flexible vacations and sick days. The ability to work remotely and in the office. Hours of operation: the first month of the trial period Mon-Fri from 10:00 to 19:00 or from 11:00 to 20:00, starting from the second month of work - 2/1, from 8:00 to 16:00 and from 16:00 to 00:00. Night shifts are possible in the future. Provision of the necessary equipment for work after the trial period. Corporate, team building, young and professional team. Cozy and bright office with kitchen, recreation area, hookah, Sony PlayStation 3 minutes from Olimpiyska. Availability 24/7. Send resume with desired salary level.