Customer Support Manager in TeqBlaze

20 серпня 2024

Customer Support Manager

віддалено

TeqBlaze is an innovative AdTech company that delivers advanced solutions for global businesses. We leverage cutting-edge technological advancements to provide custom programmatic products, digital transformation services, and expert consultations.

Our highly skilled professionals comprehensively understand AdTech trends and emerging technologies. This expertise empowers us to deliver programmatic solutions that optimize our clients’ efficiency, productivity, and growth. We address various programmatic needs, from developing bespoke platforms and implementing AdTech solutions to optimizing existing programmatic infrastructure.

At TeqBlaze, we prioritize building strong partnerships with our clients. We take a collaborative approach, working closely to understand their unique requirements and objectives. This synergy of technical excellence and a client-centric focus ensures that our solutions meet and surpass expectations, delivering measurable results and propelling business success.

We are currently seeking a talented Business Analyst to join our growing team. Are you passionate about making a real impact and working in a fast-paced adtech environment? Do you thrive in a collaborative setting and have a strong track record of success? If so, we’re looking for you!

At TeqBlaze, you’ll have the opportunity to:

— Leverage your skills and knowledge in a dynamic and growing industry
— Collaborate with a talented team of professionals
— Play a key role in shaping the future of ad techIf you’re ready to take your career to the next level, we encourage you to apply!

We are looking for a  Customer Support Manager who can assist our B2B clients with their daily operations and troubleshooting needs. If you have a strong background in customer service and technical support, along with proficiency in English and Spanish, we’d love to hear from you!

Main Responsibilities:

• Assist clients with their daily operations using our products;
• Troubleshoot and investigate cases, providing solutions in collaboration with our technical team;
• Fix technical issues by working closely with the tech team;
• Contribute to the improvement of customer service processes, including optimizing workflows, implementing new procedures, and enhancing documentation.

Hard Skills:

• English : C1 level (must);
• Spanish : B2-C1 level (must);
• Experience in customer service roles (Customer Support Manager, Account Manager, Customer Success Manager, etc.) is required;
• Experience working with a tech product and tech troubleshooting is preferred.

Soft skills:

• High level of attention to details and accuracy;
• Analytical mindset and high level of perfectionism;
• Initiative and passion for technology;
• Structured thinking;
• Effective written and verbal communication skills;
• Strong interpersonal skills;
• Teamwork;
• Time management;
• Orientation towards result;
• Self-motivated and driven to explore new horizons;
• Ability to work in a fast-paced environment.

Benefits:

— Flexible work setup: Choose between fully remote, hybrid, or office-based in Kyiv, Odesa, or Mykolaiv with refreshments/snacks and dedicated spaces for relaxation and leisure activities;

— Professional growth: Join a strong team, access courses and conferences, and utilize our electronic library for continuous learning;

— Performance-based annual salary reviews: Fair and competitive compensation tied to your work performance;

— Work-life balance: Enjoy 22 paid vacation days per year;

— Well-being support: Comprehensive medical insurance, paid sick leaves, and access to a corporate psychologist;

— Vibrant corporate culture: Offsite parties, celebrations, team-building activities, sporting events, and corporate gifts/bonuses.