Customer support manager in Hirebirds

International product IT company is looking for- Customer support manager. 

You will be responsible for remote interaction with users and advising them on technical issues of the company's product via online chat.

Your future tasks:

• Communicate with users via chat and email;

• Give clear answers to technical and financial questions;

• Help customers better understand products, promotions and offers;

• Transfer more complex requests to the appropriate departments;

• Notify the team about found problems or errors on supported resources.

Requirements:

• Fluency in the Ukrainian language (both spoken and in writing);
• Communicability;
• Attention to details;
• Readiness for long work at the computer;
• Stress resistance;

Work schedule: 

Shift - 2/2. 2 working days (day shift 7:00 - 19:00), 2 days off, 2 working days (night shift 19:00 - 7:00), 2 days off.

What we offer:

• Paid education;
• Self learning library, access to paid courses; 
• Group discussions and individual sessions with a psychologist; 
• Paid holidays and sick days; 
• Day off on birthday; 
• Medical insurance; 
• Anniversary gifts;

• L&D center with courses for employees;

If you are ready to start a career in IT, send your resume. We are waiting for you!)