Customer support manager in Bizops

BizOps Services is a company that provides operational and technical business support. We help companies optimize processes, increase efficiency and focus on growth by taking on day-to-day operational support. High-quality service and quick communication with customers is one of our key values.

Main duties

• Processing customer inquiries via chat, e-mail and other channels
• Advising customers on company services and processes
• Supporting customers and monitoring the fulfillment of their requests
• Interaction with internal teams to resolve customer issues
• Fixing inquiries and updates information in internal systems
• Adherence to service standards and response times
• Gathering feedback to improve service quality

Candidate requirements

• Experience in customer support or administration would be an advantage
• Confident use of PC and online services
• Competent written and verbal communication
• Attention to detail, responsibility, organization
• Ability to work with several requests at the same time
• Orientation on results and quality service

We offer

• Stable work in a company working with business clients
• Work schedule 5/2 12:00-20:00
• Training and support during the adaptation phase
• Clear tasks and clear processes
• Team professionals and a comfortable working atmosphere
• Opportunity for professional development and career growth
• Competitive salary