Customer Support Manager in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes from caring for everyone inside the team. We solve "on a turnkey" basis any questions of users and partners regarding the work of sites, close ambitious goals and post memes in corporate chats.

We are currently looking for a Customer Support Manager for one of our businesses.

What do we offer?
— Implementation of your ideas and proposals from the first day of work;
— Taking care of everyone's physical and mental health: paid sick leave and 18 days of paid vacation per year;
— Possibility of salary review immediately after the probationary period and every six months. 

What do we expect from you?
—  English (B2+): please note that this item is the first on the list, it is very important for us!;
— Experience working with customers: by mail, in chats and/or live;
— Initiative and organization: we encourage talking about problems and proposing ways to solve them. We are able to take responsibility for achievements/facaps and control our working hours on a shift;
— Willingness to learn and develop in the field of IT: most of the team leaders have risen from junior positions.

Knowledge of the following languages will be a great advantage: Chinese (HSK 4)/Spanish (B2)

How exactly does the work go?
— We communicate with users through chats and letters about our sites and services;
— We transfer complex requests to other departments;
— We have a 30-minute break and Slack Huddle for team interaction to stay in good shape;
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses, we develop SKELAR foundation - a charitable foundation created by company employees. Within the framework of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!