Customer Support Manager in Favbet

FAVBET is an Entertainment Tech company founded in 1999. We develop betting and gaming services, sponsor and develop sports.

We've been making the game spectacular for over 24 years. FAVBET is a team where everyone makes the sport brighter and the game experience unique.

FAVBET — supports both professional athletes and amateurs, sponsors Premier League teams and regional championships. It is a responsible company that stands for the culture of betting and the culture of the game. We also invest in the fight against addiction, help to overcome crisis situations, and monitor the compliance of age restrictions for players.

Basic tasks:

• Communicating with customers via chat, email or other means of communication;
• Ensuring a high level of customer service and satisfaction;< /li>
• Providing answers to customer questions, helping to solve problems, providing information about game rules, bonus programs and other casino services;
• Resolving non-standard situations related to customer service;
• Collecting feedback, reviews and tracking the level of service satisfaction;
< li style="font-weight: 400">Cooperation with colleagues from other departments and escalation of complex issues.

It is important for us:

• Knowledge of the English language at the Upper-Intermediate level;
• Minimum 1 year of work experience in game industry;
• Experience as a CS agent for at least 1 year;
• Good communication and problem solving skills .

Would be an advantage:

• Experience with Zendesk, cryptocurrency

We offer:

• 24 calendar days of paid vacation and compensation for 10 sick days;
• Medical insurance or subscription to gym;
• Free corporate English language courses;
• Remote work or the opportunity to work in your own modern and comfortable office (near Pochaina station);
• Shift schedule: 3-2 (8 hours);
• Flexible work schedule - full-time employment, but without excessive bureaucracy, micromanagement and tracking of working hours.