Customer Support Manager in Softsich

Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and is passionate about iGaming. You have a great opportunity to join us as a Customer Support Manager and reach the top together!

Areas of responsibility:

• Ensuring an exceptional first impression of the product by responding quickly to inquiries via online chat or email.

• Providing comprehensive information about products and services, as well as determining the wants and needs of users.

• Responsible for creating dynamic conversations that encourage the user to stay with us.

• Prompt and high-quality solution to all user requests.

Our ideal candidate has:

• From 6 months of work experience in a similar position in iGaming or related niches.

• Proficiency in English at the B1-B2 level.

• Ability to analyze situations and quickly find solutions to solve customer problems.

• High level of responsibility, ability to work at a fast pace.

• Excellent communication and teamwork skills.

• Willingness to work in morning, day and night shifts.

• Proficiency in CRM tools such as Zendesk, Freshdesk, Intercom or similar will be a plus.

Why us:

• Competitive salary with the possibility of growth.

• Incredibly friendly team, where everyone is ready to share experience, help and support.

• 24 days of vacation, holiday greetings, team building and educational projects.

• Not a joule of energy on the aggressor country, businesses or partners related to it.

• Direct impact on the overall result.

Send your CV now to find out more!