Customer support manager in Netpeak

Netpeak Agency is looking for a Customer Support Manager to strengthen our team. By joining us, you will have the opportunity to improve your communication skills with clients and the ability to solve their problems.

The main purpose of the position: to help and answer all the questions of our Telegram ADS partners who come to us for the service of replenishing advertising cabinets.

We have a hundred percent match if you have:

• Basic skills in Excel, Google Docs.
• Ability to present your thoughts correctly and clearly: both orally and in writing.
• Attention to details, the ability to be meticulous to engage in any process and achieve a result.
• High communication skills, lack of fear of contacting strangers.
• Ability to work in a team
• Perseverance.
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• Ability to study / self-study.

What will you do:

• Answers to questions about the functionality of the product.
• Creating manuals and presentations on TG ADS.
• Helping customers get the most out of our product.< /li>

What do we offer?

• Financial freedom. This means that you yourself influence your income with the help of bonuses, but you have a "safety cushion" in the form of a fixed payment.
• Work-Life balance. It is you who chooses when it is convenient for you to start today's working day from 8:00 to 10:00 and finish at 5:00 and 7:00 p.m., respectively.
• Remote format, but at the same time you can visit if you wish our offices in Odessa, Kyiv, Kharkiv and Cherkasy (yes, of course, they are autonomous in case of a power outage).
• Our mental health support: we have Individual and group work with a corporate psychologist.
• Paid vacation - 18 working days, 8 paid sick days per year without certificates, and 11 public holidays. Also, additional paid days off, which are provided in certain life circumstances.
• Availability transparent Subbatical policy (long vacation for 1-3 months)
• Compensation of 50% of professional training: courses, trainings, webinars, etc.
• Internal corporate discounts on various services, services and a variety of products: from cosmetics to generators.
• Quick decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement.
• Profile events and chats for sharing experiences within a group of companies.
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• Corporate events and entertainment. Even in difficult times, we do our best to raise the spirits of our employees
• A clear position and concrete actions regarding the approach of Victory. During 2023, we allocated more than UAH 90 million for military and humanitarian aidary direction.

And we believe that one of the most important advantages is working in a company where you are heard and you are listened to, and the manager and the team are open to dialogue and suggestions

What to do to work in the position ofCustomer Support Manager:

Send us your CV and complete the test task.

Go through 2 interviews.

Get an offer! 

Don't waste time, join our team and grow with us!