Customer Support Manager in Estatik

Who weare looking for:Our WordPress development company islooking tohire aCustomer Support Specialist for afull-time job. You will provide technical support toEstatik’s customers.You’d become aperfect fit ifyou have:Excellent interpersonal and customer service skills. Ability tounderstand client needs and handle the negotiation processAnalytical mind and problem-solving aptitudeB2— C1level ofEnglish (writing and speaking skills)Possess strong communicative and analytical skillsAble toquickly learn the software and applicationsWould beaplus:Thorough understanding ofWordPress CMS (training will beprovided)Experienced inJiraFlexibility inwork hours toaccommodate theUS marketUnderstanding ofFTP, cPanel, File Manager.Prior experience inCustomer Support serviceYour responsibilities might include:Correspondence with customers via email and company’s support area (tickets system)Answering customers via online chats and social media channelsPrioritize daily tickets and manage critical escalationsInforming status ortickets resolution toclientsCollaboration with company developers (figuring out issues, fixing bugs, etc.)Collaboration with company designer (working onmarketing campaigns, newsletters, etc.)Submitting, filing, and testing bug reportsWeoffer:Remote workOpen communication with all team membersFriendly atmosphere and supportPaid vacation, holidays, and sick leavesJoin our team, and apply for our job offer bysending your resume and CV.Let’s grow together!