Customer support/Integrations support (English) in Evoplay Entertainment

19 серпня 2024 GameDev

Customer support/Integrations support (English)

Варшава (Польща), віддалено

Who we are:
Evoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 150+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS.

The expertise we’re looking for

• Computer and tech proficiency;
• Excellent communication skills;
• Upper-Intermediate English;

Would be a plus

• Experience in customer support;
• Higher education in computer science;
• Basic knowledge of any programming language.
• Expirience in Kibana or Grafana.

Your position will include

• Managing and supporting the integrations of our software products into external projects, as well as technical support for partners after the integrations;
• Communication with partners and clients who use our APIs via corporate chats and other communication tools;
• Tech documentation maintenance;
• Admin panel management: creating new accounts, managing access for customers and colleagues, etc.
• Analysis of players’ gaming activity.
• Managing alerts.

Working Schedule

• The Shift work (day shifts, 2/2, 8 am — 8 pm).

What we offer
We’re here to make a difference! The iGaming world is fun. It’s an exciting and fast-changing industry, and we provide people with different services for their consistent growth, wellness and fun.

• Corporate psychologist;
• Gifts for significant occasions;
• Legal support;
• Flexible working hours;
• Direct access to  C-level and opportunity to suggest new business ideas and drive changes.

If you are ready to work in a dynamic team, passionate about the product, technology, and the world of entertainment, we’re waiting for your CV and portfolio to schedule an online/offline meeting and get to know each other better!