Customer Support (Fintech) in Freshhead

Our client - FinTech holding develops products in the field of payment solution.

Looking for an experienced Сustomer Support Agent to join team! 

Requirements:

• At least 1 years experience as a support agent in an international company (preferably in the FinTech industry: e-wallet, payment system/aggregator);

• Excellent written and communication skills;

• Computer literacy (Google Docs, Excel);

• Desire to help people, solve problems and ability to find an individual approach;

• Be a fast learning, system person. Ability to find needed information in a short period of time;

• English level - at least Upper intermediate.

Would be a plus:

• Experience with payment systems;

• Experience with financial fraud activity;

• Experience with ticket systems.

Responsibilities:

• Responsibility for ensuring excellent customer experience by online chat, mail;

• Schedule 2/2, 8-hour shifts, there are night shifts;

• Troubleshooting customer issues;

• Collecting and processing customers feedback;

• Close cooperation with other teams;

• Delivering product features and updates to customers.

We offer:

• Competitive salary;

• 24 vacation days, sick leaves, additional day-offs;

• Hybrid work in the office in Kyiv/remotely from other cities;

• The perspective of development in fintech;

• Great, professional and friendly team.

Українською:

Наш клієнт FinTech Holding розробляє продукти в сфері платіжних рішень.
Шукаємо в команду досвідченого агента служби підтримки клієнтів!

Ми шукаємо агента з обслуговування клієнтів для приєднання до нашої команди!

Вимоги:

• Принаймні 1 рік досвіду роботи в якості агента з обслуговування в міжнародній компанії (бажано в галузі фінансових технологій: електронний гаманець, платіжна система/агрегатор);

• Computer literacy (Google Docs, Excel); 

• The desire to help people, solve problems and the ability to find an individual approach; 

• Fast learning, systems thinking. 

• The ability to find the necessary information in a short period of time; 

• Excellent writing and communication skills; 

• English language - above average.

It will be a plus:

• Experience with payment systems;

• Experience with financial fraud; 

• Experience in working with ticket systems. 

Duties:

• Providing an excellent customer experience through online chat, email; 

• Schedule 2 in 2, 8-hour shifts, including night shifts; 

• Solving customer problems; 

• Collection and processing of customer feedback; 

• Close cooperation with other teams; 

• Notifying customers about new features and product updates. 

We offer:

• Competitive salary; 

• 24 days of vacation, sick leave, additional days off; 

• Remote work from all corners of Ukraine;

• Prospect of development in the field of financial technologies;

• Great professional and friendly team.