Customer Support Expert (English A2–B1) in OBRIO (Genesis)

OBRIO is a product IT company from the Genesis business ecosystem. Our team consists of over 120 talented professionals whose ambition and drive to succeed help us create the best products on the market. Our offices are in Kyiv and Warsaw. We are developing Nebula — the largest brand in the niche of spiritual self-discovery. Nebula has over 45 million users worldwide. The product has repeatedly become the #1 app in the Apple Store and Play Market in the US, Canada and Australia. Nebula is available on iOS, Android and Web. Our product mission is to make people happier by improving the quality of their relationships. A Few Achievements We'd Like to Share with You Nebula is the #1 product in its niche in terms of downloads and revenue; 45 million users with worldwide; Users from 50+ countries; 4.8 average AppStore rating (out of over 215,000 ratings). Who are we looking for? As we are growing rapidly, we are always looking for responsible customer support experts. By joining our team, you will be able to work in the night shift from 00:00 to 8:00. You can choose the work pattern yourself (3 working shifts - 2 days off / 2 working shifts - 2 days off). Please note that all communication regarding the process selection for this position will be carried out by e-mail. Therefore, please do not forget to regularly check your e-mail (including the "spam" basket). What does the team of experts do? We are developing a platform for consulting in the field of astrology and "wellbeing". Our specialists are doing socially useful work. People often lack communication, confidence in the future, support and motivation. Every once in a while, they just want to vent and hear that everything is going to be okay. We help people from all over the world cope with various life situations with the help of astrology, spiritual practices and coaching tools. Our consultations help people look at the situation in a different way, give them space to think. Having received insights, a person can find meaning where he did not notice it before. Our consultations add optimism and new meaning to people's lives, because for many people talking is a great way to cope with psycho-emotional stress. In addition, our consultations increase the self-esteem of clients, which has a great impact on their daily lives. Your tasks: Providing consultations to website clients via live chat using the tools of astrology, tarot, esotericism, coaching and spiritual practices; Providing responsive and prompt service for meeting the needs of our users; Contributing to the achievement of the team and the company's goals. About you: You speak English at the A2 or B1 level; You are interested in and knowledgeable about astrology, tarot, esotericism, mindfulness and life coaching. All this knowledge is used for quality communication with our users. If you feel that your knowledge is not enough, we provide training, a knowledge base with described flows for various cases and guides for all tools, and our experts and mentors will advise and accompany you in the first stages. You have excellent communication skills and a high level of emotional intelligence; You confidently use a PC and computer programs; you type quickly - 35 words per wavewell; You show attentiveness, persistence and responsibility at work. It will be great if you have experience in commercial/volunteer work in call centers, psychological support services, social work, in the positions of chat operators; Certificate of life coach/education in the field of psychology; Knowledge and/or experience of working with vulnerable people in need of support; Confidence, enthusiasm and ability to manage workload; Willingness to develop your knowledge and skills. Working at OBRIO is a Great opportunity to start your IT career from scratch; Good compensation that allows focus on project development and professional growth to the level of Shift Lead or Team Lead; Flexible work schedule; Strong professional team - you will have the opportunity to share knowledge with colleagues and gain new experience; Opportunity to improve English language skills, as well as study and develop professionally; Interesting and complex tasks. We love those who are not afraid to go beyond 😉. Let's reach for the stars together! More about us on social networks: Facebook, Instagram, LinkedIn, TikTok. Show more Show less Position level Basic level Type of employment Full-time Job responsibilities Other Industries Software development for special IT system software