Customer Support Expert (English A2-B1) in OBRIO

OBRIO is a product IT company from the Genesis business ecosystem. Our team consists of more than 120 talented professionals whose ambition and drive to succeed help us create the best products on the market. Our offices are in Kyiv and Warsaw.

We develop Nebula, the largest brand in the niche of spiritual self-discovery. Nebula has more than 45 million users from all over the world. The product has repeatedly become the #1 app in the Apple Store and Play Market in the US, Canada and Australia. Nebula is available on iOS, Android, and the web.

Our product mission is to make people happier by improving the quality of their relationships.

A few achievements we would like to share with you:

• Nebula is the #1 product in its niche in terms of downloads and revenue;
• 45 million users worldwide;
• li>Users from 50+ countries;
• 4.8 average rating in the AppStore (out of more than 215 thousand ratings).

Who are we looking for?

Who are we looking for?

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As we are growing rapidly, we are always looking for responsible customer support experts. By joining our team, you will be able to work in the night shift from 00.00-8.00.

You can choose the work pattern yourself (3 work shifts - 2 weekends / 2 shifts - 2 weekends).

Please note that all communication regarding the selection process for this position will be via email. So please remember to check your email regularly (including your spam folder).

What does the team of experts do?

We are developing a platform for consultations in the field of astrology and well-being. Our specialists do socially useful work. People often lack communication, confidence in tomorrow, support and motivation. Every once in a while, they just want to vent and be told everything is going to be okay. We help people from all over the world cope with various life situations with the help of astrology, spiritual practices and coaching tools.

Our consultations help people look at the situation differently, give them space for thoughts Having received insights, a person can find meaning where he did not notice it before. Our consultations add optimism and new meaning to people's lives, because for many people talking is a great way to cope with psycho-emotional stress. In addition, our consultations increase the self-esteem of clients, which has a great impact on their everyday life.

Your tasks:

• Providing advice to clients website via live chat using tools of astrology, tarot, esotericism, coaching and spiritual practices;
• Providing responsive and prompt service to meet the needs of our users;
• Contribute to the achievement of the team and company goals.

About you:

• You speak Englishin the Ukrainian language at the A2 or B1 level;
• You are interested in astrology, tarot, esotericism, mindfulness and life coaching, and you also know about them. All this knowledge is used for high-quality communication with our users. If you feel that your knowledge is not enough, we provide training, a knowledge base with described flows for different cases and guides for all tools, and our experts and mentors will advise and accompany you are in the first stages.
• You have excellent communication skills and a high level of emotional intelligence;
• You are confident in using a PC and computer programs;
• You can type quickly - 35 words per minute;
• You show attentiveness, persistence and responsibility at work.

It will be great if you have: