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Customer Support Expert in Kasta
Posted more than 30 days ago
10 views
Kasta
Without experience
Kyiv
DescriptionThe task of the Expert is to ensure high quality of service and stability of service standards through expertise, training and support of operators. Reducing the number of customer appeals due to optimization of company processes and products, identification of mass problems.Requirements
Analytical thinking
Calm communication
Educational approach (mentoring)
The ability to "see the cause, not the symptom"
Duties1. Solving complex client cases2. Proposals for optimization of the compan
Description
The task of the Expert is to ensure high quality of service and stability of service standards through expertise, training and support of operators. Reducing the number of customer appeals due to optimization of company processes and products, identification of mass problems.
Requirements
1. Solving complex client cases
2. Proposals for optimization of the company's processes in order to increase the level of self-care of the client; decrease in the number of appeals to the Center.
3. Tail - work with repeat customer appeals: receiving calls; root cause analysis and analysis.
Will be a plus
In-depth knowledge of marketplace processes (delivery, payment, return, MP, bonuses, KVC, BNPL). Proactive position.
Working conditions
5/2, floating schedule
The task of the Expert is to ensure high quality of service and stability of service standards through expertise, training and support of operators. Reducing the number of customer appeals due to optimization of company processes and products, identification of mass problems.
Requirements
- Analytical thinking
- Calm communication
- Educational approach (mentoring)
- The ability to "see the cause, not the symptom"
1. Solving complex client cases
2. Proposals for optimization of the company's processes in order to increase the level of self-care of the client; decrease in the number of appeals to the Center.
3. Tail - work with repeat customer appeals: receiving calls; root cause analysis and analysis.
Will be a plus
In-depth knowledge of marketplace processes (delivery, payment, return, MP, bonuses, KVC, BNPL). Proactive position.
Working conditions
5/2, floating schedule
