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Customer Support Engineer (with English and German) in CMK Software Development Company
Posted more than 30 days ago
3 views
CMK Software Development Company
Without experience
Kyiv
Full-time work
We are looking for a full-time Сustomer Support staff member to participate in our project.Requirements:Excellent written English and GermanAttentiveness to detailKnowledge of basic computer terminology with the capacity and desire to learn moreUnderstanding of computer/applications basics, computer literacyAnalytical mindset, logical thinkingTechnical backgroundWould be a plus:Previous 1+ years experience in customer support and/or extensive knowledge of different software Familiarity with the
We are looking for a full-time Сustomer Support staff member to participate in our project.
Requirements:
- Excellent written English and German
- Attentiveness to detail
- Knowledge of basic computer terminology with the capacity and desire to learn more
- Understanding of computer/applications basics, computer literacy
- Analytical mindset, logical thinking
- Technical background
Would be a plus:
- Previous 1+ years experience in customer support and/or extensive knowledge of different software
- Familiarity with the software development process
- Live-chat support experience
Responsibilities:
- Helping customers with their technical support requests
- Communicating with other Customer Support Department specialists
- Representing the customer's point of view to the company
- Providing analysis of issues, working with other departments to improve the company's products
- Troubleshooting customers' issues with the software and providing solutions/fixes
We offer:
- Full-time remote employment
- Flexible working hours
- Free medical insurance coverage and health program
- Paid sick leave
- 24 fully paid vacation days
Without experience
Kyiv
Full-time work