Customer Support Engineer in Newxel

Customer Support Engineer віддалено Weare seeking aCustomer Support Engineer toinnovate alongside the passionate team, crafting products that bridge the gap between broadcast and post-production. With opportunities for personal growth, asupportive environment, and cutting-edge technologies, bepart ofthe mission toredefine storytelling inthe digital age. Requirements Abachelor’s degree incomputer science, information technology, orsimilar 2+years ofexperience asasupport engineer Good technical problem-solving skills Languages: English Proficiency Skills, and confident incommunicating inboth written and spoken form Experience handling inbound technical support contact Will beaplus Unreal Engine/ Blueprints knowledge Experience using REST/ JSON API Experience inJavaScript Responsibilities Support high-quality systems Troubleshoot and configure systems inproduction inanefficient and professional manner Communicate with customers about their technical issues inaprofessional and timely manner Analyse web service APIs tosupport simple interfaces between systems Beinvolved inlab tests for new software development Responsible for analysing and finding solutions totechnical support issues Customers log technical support issues inour support portal orbyphone The Support Engineer picks upthese issues and works with the customer to find asolution tothe technical issues What weoffer Competitive salary and benefits package Medical insurance Tax compensation Full Remote Collaborative and innovative work environment Career growth and development opportunities Achance towork with atalented and driven team ofprofessional About the project Our partner developed the award-winning platform trusted bybroadcasters worldwide. With over adecade ofimmersive experience, the company isthe pioneers incrafting cutting-edge Real-time Graphic Solutions tailored specifically for the dynamic Broadcast Industry. Specializing indesign, animation, product development, and media production, they offer acomprehensive suite ofservices. Their advanced plugins for Vizrt, along with example scenes and free scripts, empower efficient realization ofyour vision. Join the team inpioneering anew era ofcreativity, innovation, and seamless integration.