Customer Support Engineer in SMK (Software MacKiev)

CMK is an award-winning developer and publisher of premium-quality software for a range of target markets for Mac, Windows, and mobile platforms.We are looking for a full-time customer support staff member to participate in interesting projects.Requirements:High level of English, B2 minimumAttentiveness to detailKnowledge of basic computer terminology with the capacity and desire to learn moreUnderstanding of computer/applications basicsAnalytical mindsetTechnical backgroundPrevious experience in customer support and/or extensive knowledge of different software is a plusFamiliarity with the software development process is a plusLive-chat support experience is a plusResponsibilities:Helping customers with their technical support requestsCommunicating with other Customer Support Department specialistsRepresenting the customer’s point of view to the companyProviding analysis of issues, working with other departments to improve the company’s productsTroubleshooting customers' issues with the software and praiding solutions/fixesWe offer:Free medical insurance coverageHealth program (swimming pool and gym)Flexibility in terms of scheduling24 fully paid vacation daysPaid sick leave