Customer Support Engineer in Materialise

Customer Support Engineer Київ We’re seeking askilled and enthusiastic Customer Support Engineer tojoin Materialise. Inthis role, you’ll bepart ofaninternational team ofpassionate professionals dedicated tomaking adifference inthe world ofmedical innovation. Responsibilities: —You are responsible for providing operational and administrative support toour OEM partners regarding the processing ofclinical cases. You handle the flow ofincoming cases and follow uponthe timing and on-time delivery ofcases. —You independently handle daily all external and internal requests regarding clinical cases for adiverse group ofproducts and partners. —You handle the flow ofincoming cases and start the operational processing ofthese. —You receive the incoming images for new cases and get them ready for processing. You follow upwith the partners onrejected images. —You follow uponthe processing ofcases assuring all cases are processed, produced, and shipped tothe customer within the agreed timelines. You reach out tothe different stakeholders incase ofdelays orissues with the flow and intervene when timings are/need tobechanged. —You provide information within anacceptable time frame for the business relations, topartners and customers regarding the case management flow and process. —Detect and escalate recurring problems onthe operational side —Prepare regular reports with regard tothe processed cases for invoicing and reporting purposes. —Participate inthe integration ofCuSe operations ofnew partners and/or products. Requirements: —You have experience working with external customers. —You have abachelor degree (Bio-science orMedical related education). —You have excellent communication and problem solving skills. —You have perfect communication skills (writing and speaking) inEnglish. —You are willing tolearn about software and technical terms. —You are well organized, team oriented and stress resistant.