Customer Support Engineer in SoftServe Business Systems

About the company

SoftServe Business Systems is a product IT company. Our goal is to create innovative solutions and services to improve the efficiency of sales and other business processes of our clients, which helps them to be successful and ahead of competitors in the market.

The company's competencies include a number of areas: from Cloud, Security, UX Design to Big Analytics and the Internet of Things. We specialize in developing and supporting software, innovation and services for companies such as Mars, Unilever, Nestle, InBev, Borjomi and others. Our main clients are large FMCG companies that develop their business in the countries of Eastern Europe and Central Asia.

We are looking for a professional who will be inspired by our ambitious goals and ideas. Someone who can share the values ​​of our company and become a reliable partner for his team

Requirements

• Fluency in Ukrainian and at least pre -intermediate level of English
• Basic knowledge of DBMS SQL . Knowledge of the basics of SQL (working with database data)
• Understanding of software implementation and support processes, or experience in a similar position (priority will be experience in implementation and support of CRM, ERP systems)
• Good communication skills, attentiveness and responsibility
• Ability to analyze, research and find solutions to problems
• Ability to learn, ability to work/understand with technical documentation
• English — Intermediate (strong +)

Responsibilities

• Implementation of software company products, installation, configuration, training of users
• Working with MS SQL databases (working with data), OLAP cubes.
• Work with customer requests in the support system
• Technical support for software products, analysis and resolution of incidents (system errors, data exchange errors, etc.)
• li> Analyzing, researching and providing solutions to problems of various technical complexity
• Providing advice to customers on the configuration and operation of the company's products
• Interaction with other divisions to resolve customer issues
• Updating and testing software
• Participation in internal and external project work

What will be your advantage

• Higher technical education
• FMCG market knowledge
• Knowledge or experience with SoftServe Business Systems software products
• User training skills