Customer Support Engineer in Lizard Soft

LIZARD SOFT is a Ukrainian company with a sales office in the EU. Software developer and integrator. Expert No. 1 in Ukraine in the implementation of #AI. We specialize in creating and implementing end-to-end solutions based on Microsoft cloud technologies for interoperability, interaction and automation of business processes.

We are currently lookingCustomerSupportEngineer, which will provide high quality customer service interaction with the development team to improve products and direct participation in the implementation of the Company's solutions.

What tasks await you in this role:

• Technical support and consulting: Providing professional technical assistance and consulting to users on product functionality;
• Incident management: Support of appeals and active management of the full life cycle of the application: from registration to final closing;
• Communication and training:Effective engagement with stakeholders regarding application statuses and customer training;
• Active engagement with development project teams:Detailing technical terms of reproduction and resolution of incidents in cases of escalation, proactive two-way communication in the Business-Customer-Developer circuit;
• Reporting: Systematic formation and reporting on the results of the support provided.

Required experience and technical skills:

Education: higher education education;
• Communications experience with clients, multitasking skills and excellent presentation skills;
• Technical expertise: Ability to quickly learn new software; understanding of the Software Development Life Cycle (SDLC).

Would be an advantage:

• Experience in technical support, implementation or product testing;
• Knowledge of the stackMicrosoft (Office 365, SharePoint 2013+) and basic skills with ServiceDesk systems (Jira SD, CRM Dynamics, ServiceNow);
• Basic skills of layout and work with a debugger (debugger);
• Understanding ITIL principles. style="font-style: normal; font-weight: 400">
  

  What we offer:

  • Interaction format: Full-time with a flexible, remote work schedule.
  • Remuneration: Competitive salary that corresponds to the professional level and contribution to the projects.
  • Health and balance:
    • Paid vacations and hospital.
    • Health insurance program or compensation for gym membership (after successful adaptation).
  • Development: Work in an innovative IT company, who is the #1 expert in the implementation of AI solutions.
  • Projects: Participation in large-scale and technically interesting projects where we play a leading role in making architectural decisions.

  
  

  Evaluation of your experience and technical background.

• HRInterview: Getting to know the corporate culture, discussion of values and answers to your questions.
• TechnicalInterview: Deep dive into your skills and discuss potential challenges.
• Offer: Invitation to our Team.

We will only contact with candidates selected for the first stage of acquaintance. Thank you for understanding!